REFUND/RETURN POLICY
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This Refund/Return Policy applies to the following purchases: Purchased through https://www.buckled.com.au
1. General
We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy"). Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods replaced.
3. Change of Mind - Domestic & International Orders
(a) We do not offer any refund or replacement if you change your mind, or find the same product cheaper elsewhere.
(b) Due to hygiene reasons, hats cannot be returned or exchanged.
(c) All change of mind returns following the guidelines listed in this Policy below, will be accepted for store credit only. At this time, prepaid return labels are not available. The guidelines for a change of mind return for a store credit are as follows:
(i) The apparel/accessories must be returned within 30 days (inclusive) from the tracked date of delivery.
(ii) You must produce your original BUCKLED CO invoice (receipt) when you return the item.
(iii) The returned apparel/accessories must be in its original saleable condition. This means unworn, unsoiled, unwashed, unaltered, in perfect condition with all original tags and any sewn labels still attached and in its original packaging.
(iv) All products must be folded properly and tags must be in place. Apparel/accessories that have been soiled, mishandled, abused, laundered or is missing tags will be returned to the customer, no credit will be issued and the customer will be charged for the return shipment.
(v) After contacting BUCKLED CO via email and being sent the BUCKLED CO Return Form once approved for a change of mind return, the Return Form is to be completed and accompany your returning product(s) - you can print a copy or handwrite the required information. The return address will be provided on the Return Form.
(vi) A store credit or Buckled Co Gift Card will be issued to you within 3-5 business days of us having received the returned apparel/accessories that has been approved for change of mind return.
(vii) If you are not able to comply with these requirements, BUCKLED CO reserves the right to refuse the return of change of mind product(s). BUCKLED CO will not accept a bank statement as proof of purchase.
4. Products Damaged During Transit / Delivery - Domestic & International Orders
In the event that the product(s) you ordered have been damaged during delivery, please contact Australia Post Customer Service as soon as possible on 13 POST (13 7678) and/or your local courier who delivered your parcel. As per our Shipping Policy, BUCKLED CO is not responsible for any damage caused to your parcel within the transit process.
5. Exceptions - Domestic & International Orders
Notwithstanding the other provisions of this Policy, we may refuse to provide a refund or store credit for a product purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product before you purchased it.
(c) You asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions that apply under the Australian Consumer Law.
6.Shipping Costs of Faulty Product - Domestic & International Orders
(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you thereafter.
(b) You are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable shipping costs for the Returned Product once the Returned Product has been received by us. A refund of the original shipping cost you incurred upon purchase will only be refunded if you elect for a full refund for the Returned Product and not a replacement product.
7. Shipping Costs of Change of Mind / Store Credit Returns - Domestic & International Orders
Original shipping costs are not refunded or reimbursed in returns for change of mind/store credit transactions. The return shipping is also not refunded or reimbursed, and is paid for by the customer, unless the product(s) are faulty. Any new purchase using a store credit, the customer is to pay for any new shipping costs. For international orders, please include our returns form and organise return shipping with your local courier.
8. How to Return Products - Domestic & International Orders
(a) You can contact us via the email at contact@buckled.com.au to initiate a return for either change of mind or due to a fault.
(b) If approved, a Returns Form will be sent to you via email, which must be completed and accompany the returning products.
(c) Unless otherwise defined in our sole discretion, we shall pay refunds due to being faulty only, via the same method of payment used for the original purchase.
(d) To be eligible for a refund, replacement or store credit, you must provide proof of purchase by your BUCKLED CO invoice/receipt. BUCKLED CO will not accept a bank statement as proof of purchase.
(e) You may also be required to provide a government issued identification to qualify for a refund, store credit or replacement.
9. Response Time
We aim to process any requests for replacements, refunds or store credits within 3-5 business days of receipt.
10. Sale Product Returns
All sale product(s) are final sale, except where the product is faulty or defective and this fault or defect is NOT the reason for its discounted or sale price. We will at times sell items that are clearly identified as samples or seconds and they may contain defects, cuts or other imperfections. Please choose carefully as there are no refunds or exchanges for change of mind or for the faults identified prior to purchase.
11. Contact Us
Needing help? If you are unsure of what the next step is, or if you wish to speak to us about about any refund, store credit or replacements, please contact our Customer Service team on contact@buckled.com.au
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Last updated: February 2022